FAQ

If our Website doesn't answer all of your questions, here you can find the most frequently asked questions about our rental service.

Any changes must be reported directly to the shop where you made the reservation.

There could be various reasons why online payment isn’t working. In most cases, waiting a little while before trying again solves the problem. If it still isn’t working, try the following:

  •     Update your browser
  •     Open our website in another browser and log in again (Internet Explorer, Firefox, Chrome, Safari...)
  •     Try using a different computer or a different credit card, if possible.

If this doesn’t help either, please send an e-mail to rent@intersport.ch with a screenshot of the step at which the payment fails and briefly describe what happens. We will check if your payment was successful and will work on a solution as quickly as possible.

Login only works with the e-mail address you either used to check in at the shop or with which you registered on our site during your first online reservation. Please check to see if you have actually entered the correct e-mail address. If you still have a reservation confirmation from your last rental, then you can also see what e-mail address is given there.

If this solution doesn’t help either, please send an e-mail explaining your problem and stating your name and surname, as well as your date of birth at rent@intersport.ch .  We will work on a solution as quickly as possible.

You can pay by credit card (MasterCard, VISA or PostCard) or by immediate transfer with e-finance from PostFinance. Not every shop offers all options. Please take note of the information provided when making any online reservations.

That’s not a problem. You can request a new password at any time. In the login area, simply enter you e-mail address in the “username” field and click on “I have forgotten my password”. We will immediately send you a new password per e-mail. You can use it to log in again and modify your password in the menu item “My account > Modify personal profile > Login data”.

No. For an online reservation, prepayment is mandatory in order for the reservation to be completed.

So that we can safely and carefully prepare your equipment and because we need your measurements to correctly adjust bindings. And to be able to send you your reservation confirmation we need your e-mail address. To make you reach the slopes faster. By registering, you also benefit from all advantages as an INTERSPORT Rent regular.

It is unfortunately not possible to book half-day rentals online. We only offer entire days there. For special reservations like these, please contact the RENTertainers in the specific shop and organise this with them. You will find the contact data under the menu item “locations”.

Every shop offers special group tariffs. Please contact the shop you want to rent from and ask for a group tariff. You will find the contact data under menu item “locations”.

This depends on the shop where you rented your equipment. The voucher that was emailed to you will indicate whether the equipment can be picked up the day before and from which time. If you are unsure, you can ask directly in the shop.

INTERSPORT Rent cooperation partners such as accommodation providers in the region, trade partners or large organisations hand out discount codes. Please ask for INTERSPORT Rent discount codes at your accommodation.

Our system won't give you two discounts at once. But be assured you will always get the higher discount at your booking!

For example: You have a discount code for 15%, but will get 10% discount on the online booking , our system will subtract the 15% discount for you (except rental clothing and lift tickets)!

You can select the storage option during the online reservation process and reserve it along with your rental equipment. If a shop offers a storage possibility, you can find a corresponding symbol under “products”. If no depot is displayed during the reservation process, it is possible that all the deopts are already occupied or there are no depots availlable at this shop. You are welcome to contact the local shop and ask if there is one available.

Your booking confirmation will be sent to your mail adress between 10 minutes and one hour after completing your booking.

Please also check your spam box! Sometimes it can happen that a mail provider marks those mails as spam.

If your shop doesn’t appear to offer storage during the online reservation process, it might mean that there is no storage or that all storage spaces are reserved at the time of rental. You can try contacting the shop directly and asking about this. You will find the contact data under menu item “locations”.

At the beginning of your online reservation, after you have entered the location and date, you will find a small box on the right side: “I have a discount code”. Please click it and enter your code.

In some shops, you can find an additional drop-down list under the rental classes (Economy, Premium) with “Reserve a specific model”. There you can select your favourite model. If the shop doesn’t offer this option, you can write your desired model in the optional field “Optional comments on the reservation” just before concluding your reservation. The RENTertainers will do their best to fulfil your wishes.

Of course, many of our shops also let fun sports equipment. You will find them in the selection bar during the online rental process, between snowboard and storage.

Insurance is handled differently from shop to shop. For more information, please contact the shop where you made the reservation.

This can depend on the shop, any online discounts, rental class and the person who is renting the equipment. To quickly find out your price, simply start an online reservation. If you have rented from us before, you are already registered with your e-mail address and can simply use it to sign in. Choose your desired equipment and you will immediately see the price including any potential online discount.

Or simply take a look at the price list of your shop (link to prices).

In principle, skis from our Economy class are robust all-mountain skis that will guarantee you a lot of fun on the slopes. If you attach more importance to the material, we advise choosing the Premium rental class. The ski models in the Premium rental class are of a higher quality and will convince you with their very good material and great design. One more level above this, you will find the Superior class, our high-end skis (not available in all shops). If you are not sure which class to choose, we advise you to trust your gut feeling when reserving online. Our RENTertainers on site will ask you a few questions to find the right ski for you and you can change models within your rental class at any time for free, or change rental classes (not valid for economy equipment).

At any time! If you ever notice that your boots hurt your feet while on the slopes, please come by our shop again. We will exchange it with another model and won’t let you leave before you feel entirely comfortable in your boots. After all, we want you to have the most fun possible on the slopes.

Reservations may only be cancelled in the event of illness, accident or other serious reason (e.g. death of a close relative or fellow traveller). Cancellations must be notified in writing to the respective INTERSPORT partner (shop), accompanied by the supporting documentation.

It is different from shop to shop. You will find this information when you start an online reservation. Possible discounts are displayed immediately.

You can select the storage option during the online reservation process and reserve it along with your rental equipment. If a shop offers a storage possibility, you can find a corresponding symbol under “products”. If no depot is displayed during the reservation process, it is possible that all the deopts are already occupied or there are no depots availlable at this shop. You are welcome to contact the local shop and ask if there is one available.

If your shop doesn’t appear to offer storage during the online reservation process, it might mean that there is no storage or that all storage spaces are reserved at the time of rental. You can try contacting the shop directly and asking about this. You will find the contact data under menu item “locations”.

In some shops, you can find an additional drop-down list under the rental classes (Economy, Premium) with “Reserve a specific model”. There you can select your favourite model. If the shop doesn’t offer this option, you can write your desired model in the optional field “Optional comments on the reservation” just before concluding your reservation. The RENTertainers will do their best to fulfil your wishes.

Of course, many of our shops also let fun sports equipment. You will find them in the selection bar during the online rental process, between snowboard and storage.

Insurance is handled differently from shop to shop. For more information, please contact the shop where you made the reservation.

This can depend on the shop, any online discounts, rental class and the person who is renting the equipment. To quickly find out your price, simply start an online reservation. If you have rented from us before, you are already registered with your e-mail address and can simply use it to sign in. Choose your desired equipment and you will immediately see the price including any potential online discount.

Or simply take a look at the price list of your shop (link to prices).

In principle, skis from our Economy class are robust all-mountain skis that will guarantee you a lot of fun on the slopes. If you attach more importance to the material, we advise choosing the Premium rental class. The ski models in the Premium rental class are of a higher quality and will convince you with their very good material and great design. One more level above this, you will find the Superior class, our high-end skis (not available in all shops). If you are not sure which class to choose, we advise you to trust your gut feeling when reserving online. Our RENTertainers on site will ask you a few questions to find the right ski for you and you can change models within your rental class at any time for free, or change rental classes (not valid for economy equipment).

At any time! If you ever notice that your boots hurt your feet while on the slopes, please come by our shop again. We will exchange it with another model and won’t let you leave before you feel entirely comfortable in your boots. After all, we want you to have the most fun possible on the slopes.

Reservations may only be cancelled in the event of illness, accident or other serious reason (e.g. death of a close relative or fellow traveller). Cancellations must be notified in writing to the respective INTERSPORT partner (shop), accompanied by the supporting documentation.

It is different from shop to shop. You will find this information when you start an online reservation. Possible discounts are displayed immediately.

There could be various reasons why online payment isn’t working. In most cases, waiting a little while before trying again solves the problem. If it still isn’t working, try the following:

  •     Update your browser
  •     Open our website in another browser and log in again (Internet Explorer, Firefox, Chrome, Safari...)
  •     Try using a different computer or a different credit card, if possible.

If this doesn’t help either, please send an e-mail to rent@intersport.ch with a screenshot of the step at which the payment fails and briefly describe what happens. We will check if your payment was successful and will work on a solution as quickly as possible.

You can pay by credit card (MasterCard, VISA or PostCard) or by immediate transfer with e-finance from PostFinance. Not every shop offers all options. Please take note of the information provided when making any online reservations.

No. For an online reservation, prepayment is mandatory in order for the reservation to be completed.

It is unfortunately not possible to book half-day rentals online. We only offer entire days there. For special reservations like these, please contact the RENTertainers in the specific shop and organise this with them. You will find the contact data under the menu item “locations”.

This depends on the shop where you rented your equipment. The voucher that was emailed to you will indicate whether the equipment can be picked up the day before and from which time. If you are unsure, you can ask directly in the shop.

Our system won't give you two discounts at once. But be assured you will always get the higher discount at your booking!

For example: You have a discount code for 15%, but will get 10% discount on the online booking , our system will subtract the 15% discount for you (except rental clothing and lift tickets)!

Your booking confirmation will be sent to your mail adress between 10 minutes and one hour after completing your booking.

Please also check your spam box! Sometimes it can happen that a mail provider marks those mails as spam.

At the beginning of your online reservation, after you have entered the location and date, you will find a small box on the right side: “I have a discount code”. Please click it and enter your code.

Any changes must be reported directly to the shop where you made the reservation.

Login only works with the e-mail address you either used to check in at the shop or with which you registered on our site during your first online reservation. Please check to see if you have actually entered the correct e-mail address. If you still have a reservation confirmation from your last rental, then you can also see what e-mail address is given there.

If this solution doesn’t help either, please send an e-mail explaining your problem and stating your name and surname, as well as your date of birth at rent@intersport.ch .  We will work on a solution as quickly as possible.

That’s not a problem. You can request a new password at any time. In the login area, simply enter you e-mail address in the “username” field and click on “I have forgotten my password”. We will immediately send you a new password per e-mail. You can use it to log in again and modify your password in the menu item “My account > Modify personal profile > Login data”.

So that we can safely and carefully prepare your equipment and because we need your measurements to correctly adjust bindings. And to be able to send you your reservation confirmation we need your e-mail address. To make you reach the slopes faster. By registering, you also benefit from all advantages as an INTERSPORT Rent regular.

Every shop offers special group tariffs. Please contact the shop you want to rent from and ask for a group tariff. You will find the contact data under menu item “locations”.

INTERSPORT Rent cooperation partners such as accommodation providers in the region, trade partners or large organisations hand out discount codes. Please ask for INTERSPORT Rent discount codes at your accommodation.

Do you still have questions?

If there was no answer for you in our FAQ then please get in contact with us. Please use our contact form below. To send you the right answer as fast as possible please select the shop or region you are referring to.

Thank you very much. We will contact you shortly!

If you have a general request please write an email to rent@intersport.ch